casino rules | NordicAutomaten

Most players open an account, claim a bonus, and start spinning without reading a single line of terms. That approach can lead to avoidable frustration when a withdrawal is delayed or a bonus is forfeited. Understanding the casino rules that govern NordicAutomaten protects you and ensures a fair experience on both sides.

1. Eligibility

Participation at NordicAutomaten is restricted to individuals who meet all of the following conditions. Accounts found to be in breach of eligibility requirements will be closed and any balances forfeited in accordance with applicable regulations.

You must be at least 18 years of age.
You must be legally permitted to participate in online gambling in your jurisdiction.
You must not be a current employee, contractor, or immediate family member of NordicAutomaten or its affiliates.
You must not already hold an active account on this platform.

It is your responsibility to verify that online gambling is lawful where you reside before registering. NordicAutomaten reserves the right to request proof of eligibility at any time.

2. Account Registration

Each player may hold only one account. Duplicate accounts will be merged or closed, and any associated bonuses will be voided. If you suspect a duplicate has been created in error, contact support immediately to resolve the matter.

When registering, you must provide accurate personal information including your legal name, date of birth, email address, and country of residence. Providing false information is a breach of these casino rules and may result in permanent account closure.

The account currency you select during registration is permanent. Currency changes cannot be made after the account has been created, so please choose carefully before completing registration.

3. Identity Verification

NordicAutomaten is required to verify the identity of all players before processing withdrawals. This process, commonly referred to as KYC (Know Your Customer), is a standard requirement under applicable online gaming regulations.

You will be asked to submit documentation from the following categories. Failure to provide satisfactory documents within the requested timeframe may result in the suspension of withdrawal privileges.

Government-issued photo identification (passport, national identity card, or driving licence).
Proof of current residential address dated within the last three months (utility bill or bank statement).
Verification of your chosen payment method where required by our compliance team.

All documents are handled in accordance with our Privacy Policy and applicable data protection legislation. Verification is typically completed within 24 to 72 hours of submission.

4. Deposits

The minimum deposit amount is €20 per transaction. Deposits made using third-party accounts or payment methods not registered in your name will be declined and returned where possible.

NordicAutomaten does not charge fees on deposits; however, your bank or payment provider may apply their own charges. You are responsible for any such fees imposed by third parties.

Deposits are generally credited to your account instantly or within a few minutes.
If a deposit does not appear after 30 minutes, contact customer support with your transaction reference number.
NordicAutomaten reserves the right to limit, refuse, or reverse any deposit at its discretion in accordance with its compliance obligations.

5. Withdrawals

The minimum withdrawal amount is €20 per transaction. All withdrawals are subject to identity verification being completed successfully before funds are released.

Processing times vary depending on the chosen withdrawal method. The following general timeframes apply once your request has been approved by our payments team.

Cryptocurrency withdrawals: typically processed within 10 to 30 minutes after approval.
Card withdrawals: typically take 1 to 3 business days after approval.
Other methods: timeframes will be communicated during the withdrawal process.

NordicAutomaten endeavours to process withdrawal requests promptly. Delays may occur during periods of high volume or when additional verification is required. Withdrawals must be made to the same payment method used for the corresponding deposit where technically possible.

6. Bonuses and Promotions

All bonuses and promotional offers are subject to specific terms that accompany each offer. In the event of any conflict between a specific promotion terms and these general casino rules, the specific promotion terms take precedence.

The welcome bonus is available to new players upon their first qualifying deposit. To remain eligible, you must not have previously claimed this offer under any other account.

Bonuses cannot be transferred, exchanged for cash, or applied to another account.
NordicAutomaten reserves the right to withdraw, alter, or cancel any bonus or promotion at any time.
Attempting to exploit or abuse bonus terms, including through collusion or the use of multiple accounts, will result in forfeiture of all associated funds.

Players may opt out of receiving bonuses by contacting customer support prior to making a deposit. Once a bonus has been credited to your account, it cannot be reversed without forfeiture of the bonus funds.

7. Wagering Requirements

Bonus funds are subject to wagering requirements before they or any winnings derived from them can be withdrawn. The standard wagering requirement for the welcome bonus is 35 times the bonus amount.

While a bonus is active in your account, a maximum bet limit of €5 per spin or per round applies. Bets exceeding this limit while a bonus is active may result in the bonus and any associated winnings being voided.

Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute at a reduced rate or not at all.
Contribution rates for each game type are detailed in the individual promotion terms.
Wagering requirements must be met within the validity period specified for each bonus.

If a bonus expires before its wagering requirements are fulfilled, the bonus and any winnings generated from it will be removed from your account. Real-money funds that were deposited separately and not derived from the bonus will remain unaffected.

8. Games and Fair Play

NordicAutomaten offers a range of games supplied by third-party software providers. All games use certified random number generators to ensure fair and unpredictable outcomes. NordicAutomaten does not manipulate game results and has no control over the outcome of any individual game round.

In the event of a technical malfunction during gameplay, the round in question will be considered void and any stake placed during that round will be returned to your account. NordicAutomaten is not liable for losses resulting from game interruptions caused by factors outside its reasonable control.

Players must not use automated software, bots, or scripts to interact with the platform.
Any attempt to exploit software errors or loopholes is prohibited and will result in account closure.
Collusion between players, match-fixing, or any other form of fraudulent activity is strictly forbidden.

9. Responsible Gambling

NordicAutomaten is committed to providing a safe and responsible gambling environment. A range of tools is available to all registered players to help manage their activity and maintain control.

Deposit limits: set daily, weekly, or monthly caps on the amount you can deposit.
Reality checks: receive periodic reminders of the time spent gambling during a session.
Self-exclusion: voluntarily exclude yourself from the platform for a defined period or indefinitely.

To activate any of these tools, navigate to the Responsible Gambling section of your account settings or contact customer support directly. Self-exclusion requests are processed promptly and cannot be reversed during the selected exclusion period.

If you believe your gambling has become problematic, we encourage you to seek assistance from an independent support organisation in your region. NordicAutomaten will cooperate fully with any responsible gambling authority or mediation body.

10. Dormant Accounts

An account is considered dormant after 12 consecutive months of inactivity. Inactivity is defined as the absence of any login, deposit, withdrawal, or real-money wager during that period.

After 24 months of continuous inactivity, a dormant account maintenance fee of €5 per month will be deducted from the account balance until either the balance reaches zero or activity resumes. NordicAutomaten will make reasonable efforts to notify you by email before any fee is applied.

The dormancy fee will never reduce your balance below zero; no debt will be created.
To reactivate a dormant account, simply log in and contact customer support if access has been restricted.
Any remaining balance after fees are applied remains withdrawable subject to verification.

11. Disputes and Complaints

If you have a concern or complaint regarding any aspect of your account or gameplay, you should contact NordicAutomaten customer support in the first instance. Our team will acknowledge your complaint and aim to provide a resolution within a reasonable timeframe.

Where a satisfactory resolution cannot be reached through direct communication, you may escalate the matter to an independent dispute resolution body. NordicAutomaten operates under applicable online gaming regulations, and the relevant regulatory framework will govern the escalation process.

Complaints should be submitted in writing with supporting evidence where available.
NordicAutomaten will not consider complaints submitted more than three months after the incident in question.
All decisions made through the dispute resolution process are binding on NordicAutomaten.

12. Privacy and Data

NordicAutomaten collects, stores, and processes personal data in accordance with its Privacy Policy and applicable data protection legislation. By creating an account, you consent to the collection and use of your data as described in that policy.

Your personal data is used for account management, identity verification, fraud prevention, and regulatory compliance. NordicAutomaten does not sell your personal data to third parties for marketing purposes without your explicit consent.

You have the right to request access to the personal data held about you.
You may request correction of inaccurate data or deletion of your account and associated data, subject to legal retention obligations.
Data retention periods are governed by applicable law and our regulatory obligations.

For full details of how your information is handled, please refer to the Privacy Policy available on this website. Queries regarding data protection may be directed to our customer support team.